Last updated: September 2, 2025

Cocoraille values your trust and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you shop with us through www.cocoraille.com.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Information We Collect
When you use our online store, we may collect:

• Personal Information such as your name, email address, billing/shipping address, phone number, and payment details when you make a purchase or create an account.
• Account Information such as login credentials and order history.
• Non-Personal Information such as IP address, browser type, device information, and pages visited, collected via cookies and analytics tools.

How We Use Your Information
We use the information we collect to:

• Process and fulfill your orders, including shipping and payment processing
• Provide customer service and support
• Communicate order updates, promotions, or product announcements (you can opt out anytime)
• Improve website performance, product offerings, and shopping experience
• Prevent fraud and ensure secure transactions

Payments
We use third-party payment processors (such as [insert providers, e.g., Stripe, PayPal]) to handle your payment information securely. We do not store your full payment details on our servers.

Cookies and Tracking
We use cookies and similar technologies to:

• Keep items in your shopping cart
• Remember your login and preferences
• Analyze site performance and customer behavior
• Deliver personalized content and marketing

You can control cookies through your browser settings.

Sharing Your Information
We only share your data with trusted third parties when necessary to operate our store, including:

• Payment processors for secure transactions
• Shipping and logistics providers to deliver your orders
• IT and marketing service providers who support our operations

We do not sell or rent your personal data to third parties.

Data Security
We use SSL encryption, secure servers, and other industry-standard safeguards to protect your personal information. While we take all reasonable precautions, no online system is 100% secure.

Your Rights
Depending on your location, you may have rights such as:

• Accessing the personal data we hold about you
• Requesting corrections or deletion of your data
• Opting out of marketing emails
• Withdrawing consent at any time

To exercise your rights, contact us at socials@cocoraille.com.

Retention of Data
We keep your personal data only as long as necessary to:

• Fulfill your orders and provide services
• Comply with legal and tax obligations
• Resolve disputes and enforce agreements

Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites.

Children’s Privacy
We do not knowingly collect or process data from children under 13 (or the applicable minimum age in your country).

Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised “Last Updated” date.

Contact Us
For questions about this Privacy Policy, please contact us at:

COCORAILLE
chique@cocoraille.com
Dubai, United Arab Emirates